Last Updated: October 27, 2026

Thank you for shopping at Huina Construction Toys.

At Huina Construction Toys, we are committed to providing reliable worldwide shipping for our range of Huina and Kabolite RC construction equipment, replacement parts, accessories, and upgrades.

To ensure efficient order fulfilment and faster delivery, we maintain inventory in multiple regional warehouses, including the United States, Canada, Europe, Australia, New Zealand, and Mexico. We also use our main warehouse in China to fulfil orders when regional inventory is unavailable.

This Shipping Policy explains our order processing procedures, warehouse locations, shipping costs, delivery estimates, tracking information, and other important shipping conditions.

1. Order Confirmation

Once you successfully place an order through our website, an order confirmation email will be sent automatically to the email address provided during checkout.

Your confirmation email includes your order details, purchased products, and payment information.

Please ensure that your email address, shipping address, and contact details are accurate when placing your order.

If you do not receive your confirmation email, please check your spam or junk folder before contacting us at support@huinaconstructiontoys.com.

2. Our Worldwide Warehouse Network

Huina Construction Toys maintains stock in regional fulfilment warehouses to serve customers more efficiently.

Our warehouse network currently includes:

• United States

• Canada

• Europe

• Australia

• New Zealand

• Mexico

• China

These fulfilment centres are professional warehouse facilities responsible for storing, processing, packing, and dispatching customer orders.

Whenever possible, we fulfil orders from the nearest regional warehouse that has the purchased model in stock.

However, not every product or model is available in every warehouse.

If your purchased model is unavailable at your nearest regional warehouse, we may arrange shipment directly from China or another available warehouse.

In these circumstances, delivery times and shipping charges may differ from the standard estimates.

We will contact you if additional arrangements or payments are required before proceeding.

3. Shipping Costs and Free Shipping

We offer free shipping on eligible orders and destinations, particularly where the purchased products can be fulfilled through our regional warehouse network.

Free shipping is also generally available for eligible spare parts and accessories, subject to destination and shipping restrictions.

However, free shipping does not apply to every product, destination, or shipping arrangement.

Additional shipping charges may apply in the following circumstances:

• The purchased RC model is unavailable in the customer's regional warehouse and must be shipped internationally from China.

• The delivery address is classified as a remote or extended delivery area.

• The order is being shipped to a country without a suitable regional fulfilment arrangement.

• The product is particularly large, heavy, or requires specialised freight transportation.

• The shipment contains restricted goods, including certain lithium batteries.

• The delivery destination requires special handling or alternative shipping services.

Special Shipping Destinations

Orders to Alaska, Hawaii, Puerto Rico, and other US territories or remote areas may require additional shipping charges because they may fall outside the standard delivery coverage of our US warehouse.

Additional charges may also apply to selected destinations in the United Kingdom, New Zealand, and other countries when the purchased product cannot be fulfilled from a suitable regional warehouse.

Although we maintain inventory in New Zealand and other regional markets, product availability varies by model.

What Happens If Additional Shipping Charges Apply?

If your order requires an additional shipping payment, our customer service team will contact you before dispatch.

We will explain the available shipping arrangements and any additional costs.

You may then choose to:

1. Proceed with the order by accepting the additional shipping charge.

2. Cancel the order and receive a full refund if you do not wish to proceed.

We will not charge your payment method for additional shipping without your authorisation.

If you have any questions about shipping charges before placing an order, please contact support@huinaconstructiontoys.com.

4. RC Construction Models – Processing and Delivery Times

This section applies to complete RC construction vehicles, including excavators, dump trucks, wheel loaders, bulldozers, cranes, forklifts, and other RC machinery.

Order Processing Time

Most in-stock RC model orders are processed within 0–2 days (Monday–Friday) after payment confirmation.

Order processing includes:

• Payment verification

• Warehouse stock confirmation

• Product allocation

• Packaging and preparation

• Courier collection arrangements

Processing times may be longer during peak shopping periods, public holidays, high order volumes, warehouse delays, or temporary stock shortages.

Estimated Delivery Time

For eligible destinations where the purchased model is available in a regional warehouse, our standard estimated delivery timeframe is:

3–7 business days after dispatch.

This timeframe is an estimate rather than a guaranteed delivery date.

Orders shipped internationally from China or through alternative freight arrangements may take longer.

RC Model Shipping Overview

Shipping Arrangement	Estimated Delivery Time
Eligible regional warehouse shipments	3–7 business days
International shipments from China	Varies by destination and shipping service
Remote areas and special destinations	Subject to courier availability and confirmation
Large or specialised freight shipments	Quoted individually

Delivery estimates begin after the order has been dispatched, not when the order is placed.

5. Regional Couriers and Delivery Services

We work with established courier companies and regional delivery providers to transport orders to customers.

The courier used for your shipment depends on your location, warehouse availability, parcel dimensions, and the shipping service selected.

Our regional delivery partners include:

Region	Courier Companies
United States	UPS, FedEx, Gofo, USPS
Canada	Canpar, UPS, FedEx, UniUni, Canada Post
Europe	DPD, GLS, UPS, DHL
Australia	Australia Post, Fastway, Toll, Allied Express, CouriersPlease
New Zealand	New Zealand Post, Aramex New Zealand
Mexico	Estafeta, FedEx, PAQ, J&T

For international shipments from China, we may use DHL, FedEx, UPS, ePacket, or other suitable international shipping and logistics providers.

Please note: We cannot guarantee that a particular courier will be used for your order. The final courier selection is determined by the warehouse and available delivery arrangements.

6. Spare Parts – Processing and Shipping Times

We supply a wide range of replacement parts and accessories for Huina and Kabolite RC construction equipment.

These include remote controls, receiver boards, motors, servos, gears, tracks, wheels, buckets, mechanical components, and other model-specific replacement parts.

Most spare parts are shipped directly from our factory in China, rather than from our regional warehouses.

Spare Parts Processing Time

For spare parts that are readily available, processing usually takes approximately 12–48 hours after payment confirmation, excluding and public holidays.

Some specialised or less commonly produced replacement parts may need to be manufactured after purchase.

These items may require additional preparation time.

Spare Parts Delivery Time

Destination	Estimated Delivery Time
Worldwide, where delivery is available	5–14 days after dispatch

Delivery times may vary depending on the destination, shipping service, customs processing, and spare part availability.

Spare Part Compatibility

Some Huina models have been manufactured in multiple versions with different electronic components, connectors, or remote controls.

For this reason, we may contact customers to request photographs of their existing components before dispatching certain replacement parts.

This is particularly important for remote controls, receiver motherboards, batteries, and electronic accessories.

We may temporarily hold an order until compatibility has been confirmed to avoid shipping an incorrect part.

7. Upgrade Parts – Processing and Shipping Times

We also offer upgrade parts and specialised accessories for selected RC construction models.

These may include CNC-manufactured metal components, upgraded buckets, attachments, mechanical accessories, and other aftermarket upgrades.

Many of these products are manufactured by independent specialist suppliers and are shipped directly from China.

Upgrade Parts Processing Time

Available upgrade parts are usually processed within approximately 6–48 hours after payment confirmation.

Custom-manufactured or temporarily unavailable components may require additional processing time.

Upgrade Parts Delivery Time

Destination	Estimated Delivery Time
Worldwide, where delivery is available	5–14 days after dispatch

Please verify that the upgrade is compatible with your specific RC model before placing an order.

If you are unsure about compatibility, contact our support team for assistance.

8. Batteries – Processing and Shipping Times

Lithium batteries are subject to additional international shipping restrictions because they are classified as regulated dangerous goods for transportation purposes.

As a result, batteries cannot always be transported using standard express shipping services.

We work with suitable logistics providers that can handle battery shipments in accordance with applicable transportation requirements.

Battery Processing Time

Most available battery orders are processed within approximately 12–48 hours after payment confirmation.

Additional processing time may be required for battery compatibility verification or shipping arrangements.

Battery Delivery Time

Battery Type	Estimated Delivery Time
Standard RC rechargeable batteries	15–25 days
Larger rechargeable batteries	25–35 days

These are estimated transit times after dispatch and may vary by destination.

Some countries may restrict or prohibit certain battery shipments. In those cases, we may need to contact you regarding available options.

Battery Compatibility

Different production versions of the same Huina model may use different battery connectors.

Before ordering replacement batteries, we recommend checking the battery voltage, capacity, connector type, and compatibility with your specific model.

Our support team may request photographs of your original battery and connector before processing your order.

9. Orders Containing Multiple Products

If you purchase multiple products in the same order, they may be dispatched separately.

This is particularly common when an order contains a combination of:

• Complete RC construction models

• Replacement parts

• Upgrade parts

• Batteries

• Stickers or other accessories

For example, if you purchase a Huina 1594 RC Excavator together with a replacement battery and a sticker, these items may be shipped from different warehouses or suppliers.

As a result, they may arrive on different dates and have separate tracking numbers.

Receiving one parcel does not necessarily mean that your entire order has been delivered.

We will provide tracking information for separate shipments when available.

10. Order Tracking

Once your order has been dispatched and tracking information becomes available, we will send a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor the progress of your delivery through the relevant courier's tracking system.

Why Is My Tracking Number Not Updating?

In some cases, a tracking number may be issued before the courier physically collects or scans the parcel.

Tracking updates may also be delayed while a shipment moves between sorting facilities or international logistics partners.

If your tracking number does not immediately show movement, this does not necessarily mean that your order has not been processed.

Please allow time for the courier to register the first tracking event.

If your tracking information remains unchanged for an extended period, contact support@huinaconstructiontoys.com so we can investigate.

11. International Shipping and Customs

Huina Construction Toys serves customers internationally, subject to product availability, courier coverage, and applicable shipping restrictions.

International shipments may be subject to customs inspections, import duties, taxes, clearance fees, or other charges imposed by the destination country.

The responsibility for these charges depends on the shipping arrangement.

DDP Shipping

For shipments specifically arranged under DDP (Delivered Duty Paid) terms, applicable import duties and taxes covered by the agreed DDP service are generally included in the shipping arrangement.

Other International Shipping Arrangements

For shipments not arranged under DDP terms, customers may be responsible for applicable import duties, taxes, customs clearance fees, or other destination charges.

Some destinations may also require the recipient to provide identification, a tax number, or additional customs documentation.

Where possible, we will communicate any known special shipping arrangements before dispatch.

Customs processing times are controlled by the relevant authorities and may affect delivery estimates.

12. Remote Areas and Special Shipping Arrangements

Some addresses are classified as remote or extended delivery areas by international courier companies.

This classification is determined by the courier and may depend on the postal code, location, and available delivery services.

If your address falls within a remote area, additional shipping charges or longer delivery times may apply.

We may contact you to confirm your postal code or request additional address information before dispatch.

For certain destinations, alternative arrangements such as sea freight, port collection, or specialised freight services may be necessary.

Any such arrangement will be discussed with the customer before proceeding.

13. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please ensure that your address includes all necessary details, such as:

• Recipient name

• Street address and building or apartment number

• City and state or province

• Postal code or ZIP code

• Country

• Valid contact telephone number

Incomplete or incorrect addresses may cause shipping delays, unsuccessful delivery attempts, or additional courier charges.

If we identify missing information, we may contact you before dispatching your order.

14. Changes to Shipping Addresses

If you need to change your shipping address, please contact us at support@huinaconstructiontoys.com as soon as possible, preferably within 24 hours of placing your order.

We will do our best to update your address before dispatch.

However, once an order has been handed over to the courier or is already in transit, we cannot guarantee that the delivery address can be changed.

Any successful address change after dispatch depends on the courier's policies and may incur additional charges.

15. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

We can generally accept cancellation requests before an order has been dispatched, subject to its processing status.

Once an order has been dispatched, cancellation may no longer be possible.

For orders already shipped or delivered, please refer to our Refund and Returns Policy for information about applicable return and refund conditions.

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.

16. Parcels Damaged During Transit

We take care to ensure that products are properly packaged before dispatch.

However, damage may occasionally occur during transportation.

If your parcel arrives visibly damaged, we recommend that you:

1. Photograph the external packaging before opening it.

2. Photograph any damage to the product or accessories.

3. Keep the original packaging and shipping materials.

4. Contact us at support@huinaconstructiontoys.com with your order number and photographs.

If the courier allows you to reject a visibly damaged parcel, you may do so and notify our customer service team.

If the parcel was delivered while you were absent, please contact us after discovering the damage.

We will review the situation and assist with the appropriate next steps.

17. Shipping Delays and Unforeseen Circumstances

Although we work to dispatch and deliver orders as quickly as possible, occasional delays may occur due to circumstances beyond our direct control.

These may include:

• Public holidays and weekends

• Seasonal shopping periods and high order volumes

• Warehouse processing delays

• Product shortages or stock replenishment

• Customs inspections and clearance procedures

• Weather conditions and transportation disruptions

• Courier network delays

• Remote delivery locations

• Battery transportation restrictions

• Additional compatibility verification for replacement parts

If we become aware of a significant issue affecting your order, we will make reasonable efforts to notify you and provide updated information.

18. Business Days and Delivery Estimates

For the purposes of this Shipping Policy:

Business Days: Monday to Friday, excluding applicable public holidays.

Processing Time: The period required to verify, prepare, pack, and arrange dispatch of an order.

Shipping or Transit Time: The estimated period between courier dispatch and delivery.

Estimated Delivery Time: An approximate timeframe, not a guaranteed delivery date.

Please note that delivery estimates may change depending on courier performance, warehouse availability, customs procedures, and other circumstances.

19. Countries Not Available at Checkout

Although we serve customers worldwide, some destinations may not be available through our standard checkout system.

If your country is not listed at checkout, or if you experience difficulties with shipping rates, please contact us before placing your order.

Our team can review whether an alternative shipping arrangement is available for your destination.

Some countries may require additional shipping charges or special delivery arrangements.

20. Contact Us

If you have any questions about shipping, delivery estimates, warehouse availability, tracking information, or international shipping arrangements, please contact our customer service team.

Huina Construction Toys

Website: https://huinaconstructiontoys.com

Email: support@huinaconstructiontoys.com

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

 

At Huina Construction Toys, our service does not end when your order is delivered. We understand that RC construction models contain motors, servos, gears, electronic components and other moving parts that may occasionally require troubleshooting, adjustment or replacement.

That is why eligible products purchased directly from Huina Construction Toys are supported by our 1-Year Warranty and After-Sales Service.

Our goal is simple: if you experience a genuine product problem, we will work with you to identify the cause and provide an appropriate solution.

Our 1-Year Warranty

All RC construction models purchased directly from Huina Construction Toys include a 1-year limited warranty, beginning from the date the product is delivered to you.

During the warranty period, if your product develops a fault caused by a defective component or manufacturing issue under normal use, our after-sales team will assist you with troubleshooting and, where appropriate, arrange the necessary replacement part.

Depending on the issue, this may include components such as:

• Motors and drive components
• Servos and actuators
• Receiver boards and electronic components
• Remote-control components
• Gearboxes and transmission components
• Wiring and connectors
• Switches and related electrical components
• Other internal functional parts confirmed to be defective

Warranty coverage and the appropriate solution depend on the nature of the fault and the results of our troubleshooting process.

Spare Parts Replacement Under Warranty

Many RC construction models can be repaired by replacing an individual component rather than replacing the complete machine.

When a fault is confirmed as being covered by our warranty, Huina Construction Toys may provide the required replacement spare part at no charge during the 1-year warranty period.

Our team will help identify the correct component before arranging the replacement.

This approach allows many issues to be resolved without requiring customers to return an entire RC model.

How Our After-Sales Support Works

If you experience a problem with your RC model, please contact our customer service team and provide your order number, a description of the problem, and any relevant photos or videos.

Depending on the issue, we may ask you to perform several simple troubleshooting steps. We may also request:

1. A short video clearly showing the problem.
2. Photos of the affected component.
3. A photo of the receiver board, battery connector, remote control or other component where different versions exist.
4. Details of what happened immediately before the problem occurred.
5. Results from basic troubleshooting steps provided by our support team.

Large video files may be shared through services such as Google Drive, MediaFire, file.io or another suitable file-sharing service.

Once we have sufficient information, our team may consult the relevant technical team or factory to identify the cause of the problem and determine the appropriate solution.

Why We May Request Photos or Videos

Photos and videos are extremely important when diagnosing RC construction equipment.

Many models have been produced in different versions over the years. Two machines with the same model number may occasionally use different receiver boards, remote controls, battery connectors, servos or other components.

We therefore do not want to guess which replacement part you need.

Requesting clear photos or videos helps us:

• Identify the actual fault.
• Confirm the version of your machine.
• Identify the correct replacement component.
• Avoid sending an incompatible spare part.
• Provide more accurate troubleshooting instructions.
• Resolve the problem as efficiently as possible.

We appreciate your cooperation with this process.

After-Sales Service

Our after-sales support is not limited to simply sending replacement parts.

If you need assistance with a product purchased from us, our team can help with troubleshooting, identifying components, confirming compatibility and determining which spare part may be required.

Technical Troubleshooting

Some problems that initially appear to be component failures can be caused by connections, pairing, batteries, settings or other relatively simple issues.

Where appropriate, we will first help you troubleshoot the machine before determining whether a replacement component is necessary.

This can often provide a much faster solution than immediately replacing parts.

Spare-Part Identification

If a replacement component is required, we will help identify the appropriate part for your particular model and version.

This is especially important for products that have undergone manufacturing revisions and may have more than one version of a receiver board, transmitter, battery connector or other electronic component.

Support After the Warranty Period

Our commitment to after-sales service does not automatically end when your 1-year warranty expires.

After the warranty period, customers are welcome to contact us for assistance identifying faults and sourcing compatible replacement parts.

Replacement parts and shipping required outside the warranty period may be chargeable, and availability will depend on the model and whether the relevant component remains in production.

We will nevertheless do our best to help you find a practical solution.

Products Damaged During Delivery

If your order arrives damaged, please contact us as soon as possible after delivery.

Do not discard the product, packaging, shipping carton or protective materials until the matter has been reviewed.

Please provide:

• Your order number
• Photos of the shipping carton
• Photos showing any external damage
• Photos of the damaged product
• A short video if the functional problem cannot be demonstrated clearly in photographs

This information helps us determine whether the damage occurred during transportation and allows us to determine the appropriate next step.

What Is Covered by the 1-Year Warranty?

Our limited warranty is intended to cover genuine product faults arising from manufacturing defects or defective components during normal and reasonable use.

Examples of issues that are covered, subject to inspection and troubleshooting, include:

• Premature failure of an electronic component
• Defective motor or servo
• Receiver-board failure
• Internal electrical faults
• Defective gearbox or drive component
• Functional component failure not caused by misuse, impact or modification
• Other manufacturing-related defects confirmed by our technical team

The existence of a problem does not automatically mean that it is a manufacturing defect. We may need to inspect photos, videos and troubleshooting results. 

What Is Not Covered?

The 1-year warranty does not cover every type of damage or deterioration.

The warranty generally does not cover:

• Accidental damage
• Crash or impact damage
• Damage caused by dropping the model
• Water or moisture damage where the product is not designed to be waterproof
• Fire, excessive heat or improper storage
• Incorrect charging or use of an unsuitable charger
• Damage caused by incompatible batteries or electrical components
• Damage caused by modifications or unauthorized alterations
• Incorrect installation of aftermarket components
• Deliberate damage or abuse
• Damage caused by operating the model outside its intended use
• Normal cosmetic wear, scratches or marks caused through use
• Normal wear and tear of consumable or high-wear components
• Lost products, remotes, batteries or components
• Damage caused by attempting repairs that result in additional damage
• Problems caused by third-party accessories or components that are not compatible with the model

If you are unsure whether an issue is covered, please contact us. We will review the circumstances before making a determination.

Batteries and Normal Wear

Rechargeable batteries naturally lose capacity over time and are affected by usage, charging habits, storage conditions and temperature.

A gradual reduction in battery capacity through ordinary use is considered normal wear rather than a manufacturing defect.

However, if a battery appears to have a genuine defect shortly after delivery, please contact us so that we can investigate.

Batteries that are swollen, punctured, physically damaged or showing signs of overheating should not be used or charged.

Replacement Parts and Shipping

When we approve a replacement component under warranty, we will advise you of the next steps and arrange the appropriate part based on availability.

Replacement parts may be dispatched from a different warehouse or directly from our supply network depending on stock availability.

Because certain components particularly lithium batteries are subject to transportation restrictions, delivery methods and transit times may differ from those used for the original product.

We will provide available tracking information once the replacement shipment has been arranged.

Replacement Parts May Require Installation

RC construction models are complex hobby-grade products, and some warranty solutions may involve replacing an individual component.

Depending on the problem, installation may require opening part of the model, disconnecting connectors, removing screws or replacing a servo, motor, receiver board or another component.

Where possible, our team will provide guidance to help identify the relevant component and replacement procedure.

If you are uncomfortable performing a repair yourself, please tell us before attempting it. We can discuss the available options based on the particular product and problem.

When a Complete Product Replacement Is Necessary

Our warranty does not automatically provide a complete replacement machine whenever an individual component fails.

Where a problem can reasonably be resolved through troubleshooting or replacement of a defective component, this will normally be our first solution.

If our team determines that the product cannot reasonably be repaired through replacement parts or other appropriate troubleshooting, we will review the case and determine another suitable resolution based on the circumstances.

Do Not Return Products Without Authorization

Please do not return a product to the sender's address or any warehouse without first contacting us and receiving return instructions.

Our products may be dispatched from different warehouses, and the original shipping address may not be the correct return location.

Unauthorized returns may be refused, delayed or sent to the wrong facility.

If a return is necessary, our customer service team will provide the appropriate instructions.

Warranty Applies to the Original Purchase

The warranty applies to eligible products purchased directly from Huina Construction Toys and may require proof of purchase or a valid Huina Construction Toys order number.

Warranty service is provided in relation to the original order and product purchased.

Products purchased from unrelated third-party sellers should normally be referred to the retailer from whom they were purchased.

Discontinued Products and Parts

RC models and individual components may eventually be revised or discontinued by factory.

If an original component is no longer produced during an applicable warranty claim, we will review whether a compatible replacement or another reasonable solution is available.

We cannot guarantee indefinite spare-parts availability for discontinued products, particularly after the warranty period has ended.

Warranty Does Not Replace Your Legal Rights

This warranty is provided in addition to any rights you may have under applicable consumer-protection laws.

Nothing in this warranty policy is intended to exclude, restrict or modify consumer rights that cannot legally be excluded or limited in your country or region.

Where applicable consumer law provides you with additional rights or remedies, those rights continue to apply.

How to Make a Warranty Claim

If you need warranty or after-sales assistance, contact Huina Construction Toys through our customer service contact details or website enquiry form.

When contacting us, please provide:

Order number:
Your Huina Construction Toys order number.

Product:
The model experiencing the problem.

Description:
A clear explanation of what is happening and when the problem started.

Photos:
Clear images of the product and affected component where relevant.

Video:
A short video demonstrating the fault where possible.

Providing this information with your first message can significantly speed up the troubleshooting process.

We're Here After Your Purchase

Buying an RC construction model should not mean being left on your own if something goes wrong.

Our 1-Year Warranty and After-Sales Service is designed to give customers confidence that they can contact us for assistance after receiving their order.

From troubleshooting and identifying the correct component to arranging eligible replacement parts, Huina Construction Toys is here to support you throughout your ownership experience.

If you experience a problem with your product, contact us and give our team the opportunity to help resolve it.